Your credit or debit card information entered is entered via a secure payment link through Lloyds TSB Cardnet and ProTX* and therefore only the receiver of the information (i.e. Go Wedding Favours) can read this information. Security is provided via a 128-bit SSL (Secure Socket Layer) encrypted connection, which is the industry standard and the recognised standard for online financial transactions. You will know when you are using the connection as you will see a yellow padlock appear at the bottom of your browser window or to the right of your address bar, depending upon the type and version of your browser.
*ProTX is the largest independent payment service provider in the UK and has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). They adhere to the most stringent levels of fraud screening, ensuring that our customers' details remain secure throughout the transaction process
All email correspondence is not encrypted and therefore we would strongly insist that debit or credit card information is never sent via email as it is simply not secure.
Your details entered during the registration and ongoing account details are confidential and as such you will never receive any unsolicited mail or email from Go Wedding Favours as a result of placing an order. We only collect information about the customer when the customer registers and this information is used is for Go Wedding Favours marketing only where the customer has selected to receive such literature. We will not either pass on or sell any information you provide to any third party organisations.
We never see any credit or debit card information. Therefore Go Wedding Favours only receives details as to the type of payment (i.e.: credit/debit card or cheque) and does not hold or store any financial information about you the customer.
All the information collected is done so in accordance with the Data Protection Act 1998.
We have a No Spam Policy. You will not receive any unsolicited communication from us.
In the unlikely event that you have a complaint you can contact us either via email or telephone. When we receive a complaint we always aim to respond to your complaint within 1 working day and to resolve your complaint within 5 working days and we aim to keep you informed whenever appropriate.
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